in Article |

How to contact USCIS and what to expect

For any foreigner in the US, when it comes to immigration related issues, there are always a lot of stories to tell. My recent story is about renewing my EAD (work authorization in the US) card.

After I sent out my renewal application, I have tried multiple methods to contact USCIS and would like share the experience here. My case is a little special that what I need to get legitimate work authorization again is simply the receipt notice from USCIS that my application is accepted to be processed. Usually it only takes 2 weeks for one to receive this letter in mail. Sometimes it doubles.

The application was sent to Lockbox and the official in-take process can be found here. The official website has listed a number of tools to submit all kinds of requests. But before having the receipt letter with a receipt number, most of them are not applicable.

  1. First thing you can try is to email the local Lockbox office at lockboxsupport@uscis.dhs.gov. It takes a few days (e.g. 17 days in my case) to get the reply. But the local office should have the first-hand information about the thing I’ve submit. If they couldn’t find your application at all, I would assume the application is lost. In the end, I firstly get my receipt number from the kind officer through this email address.
  2. Second thing you can try is to call USCIS contact center. Trying to schedule an info-pass or appointment through the answering system could eventually lead you to live representative. The waiting time is usually around 30~60mins in my prior trials. When the representative couldn’t answer my question, I learned that I can ask to escalate the case to a tier-2 representative or officer. It is always better to make the phone call in the morning since the tier-2 representatives/officers do not take calls in the late afternoon. I found the officers are usually efficient and processional with access to more information.  In my case,  when other representatives could not tell me whether or not my receipt letter has been mailed to me, the officer told me that it was mailed out with an accurate mailed-out date.
  3. The last thing I tried is to contact my senator for help. Their contact can always be easily found and their application process is clearly described on their webpages. I provided the nice senator everything I have regarding the case. They actively asked for the things they need. I am not clear how they would contact USCIS. In the end, I didn’t hear back updates regarding my case.

It is always unpredictable when the Immigration documents would get processed and it is a bitter ordeal to one’s patience. Hope these help in relieving your anxiety.

No related posts.

Published

Write a Comment

Comment

48 Comments

  1. Was the reply from lockbox support helpful in locating your application? I have not received my receipt notice and its nearly 3 weeks.

    Reply to Marshall

    • It wouldn’t make it faster to arrive but if they told you that your application is received and give you a receipt number, you will feel less anxious indeed.

      Reply to Haoxiang

      • Hi so after how long will they answer your emails, thank you . I’ve been waiting over 3 weeks without any notice

    • I filed on H4 visa extension at vermont center on 03/31/2020, but till now we didn’t receive receipt notice.
      I called usics contact center and spoke with Tier 2 person, they don’t find my application in their system. I sent email to lockboxsupport to enquire about my petition.

      You got your receipt notice?

      Reply to Kavitha

      • Yes, in my case, I got confirmation from the lockbox-support that they’ve received my application.

  2. Hi
    I sent my change of status application on 8/27/2020 and until today I havent received any receipt. I called USCIS and they gave me the lock box email. I wrote them one week ago and no answer yet.
    When should i consider my application lost and plan to send it again?

    Thanks for any help.

    Best

    AB

    Reply to Alberto

    • Hello alberto i am in same situation not got receipt notice or enotificarion regarding i765 application. Already did email to lockbox 10 days before but no response yet. Did you get reply from them amd got your receipt number from them? If yes then how manys days it took them to reply you. Please and thank you.

      Reply to Harry

      • Hi Harry. Do you can tell me how write an email to lockbox support.? I am trying to send email but i dont know how it supose to be or how to start? Thank you

    • My AOS packet was received on the same date, but did not receive the receipt yet. Emailed the lockbox on oct 1st, no response yet. Let me know if you received any updates

      Reply to Gcseeker

  3. @ALBERTO ; i have the same sentiments regarding my application. I applied my I-845; I-131 and I-795 last Sept 14,2020 and it reached Dallas lockbox on Sept. 17,2020. its been a month already i haven’t receive any text messages/mail coming from their office. i even attached a G-1145 to my packet so that i can be notified whenever they receive my application. I called the USCIS hotline, unfortunately my application is not yet filed online, no deduction done for the filing fee. The representative told me to mail the lockboxsupport to check what is the status of my application. My first attempt to mail lockboxsupport was October 4,2020 but no response. i mailed them again October 13,2020 still no response. Im trying my best to apply on time due to some changes such as increased filing fee; but right now im a bit worried maybe my application got lost or rejected due to delayed receipt notice.

    Reply to Rhona

  4. Had you heard that contact form messages like these can actually be an effective method to generate leads for your business? How do we do this? Easy, we put together an ad text like this one for your business and we blast it out to lots of website contact pages on any website and in any business category or area you need. Do these types of ads work? By reading this now, you just proved that they do! The awesome thing is, this doesn’t cost more than $3 a day! Want more info? drop us a line vie email here: HardinJakobev58771@gmail.com

    Reply to Yvonne

  5. Hello, My I-757C lost in the mail. So, I emailed lockboxsupport@uscis.dhs.gov and It’s been more than 30 days since my email been sent. No answer from them. I send one more email but did not receive any answer. What should I do in my situation? I really need my I-757C notice to provide for my employer. Is there any way to get an answer from them?

    Reply to Emiliya

    • I am in the same boat. Lost I-797C form, and desperately need the duplicate copy.
      Please help and confirm if you received one.

      Reply to Avi

  6. Hi,

    How are you doing? I will make it simple and short. I want to contribute an amazing guest post to your website.

    For that we just need to go with 3 steps:

    1. I will send you some new topic ideas that will be tech-oriented and in trend too
    2. You’ll have to choose one out of those
    3. I will then send a high-quality article on that chosen topic for you to publish on your website with one do-follow link to my site.

    Let me know how this sounds to you? Shall we start with step 1?

    Best,

    Jamie Roy

    Reply to Jamie

  7. It looks like you have a couple spelling errors on your website such as the word “const”. Check out a service like SpellAce.com to help. We’ve used it in the past and liked it.

    Reply to Amanda

  8. Hey,

    I have a client in the cannabis space who is interested in doing a sponsored post on your website.

    Please let me know if you’re open to this.
    They are willing to compensate you for your time.

    Thanks,

    Reply to Wilburn

  11. гптчат

    Использование нейронных сетей опирается на накопленный опыт в виде данных и подходит для решения задач, с которыми человечество уже знакомо. Например, нейросети могут помочь организовать полёт внутри Солнечной системы, а для планирования полёта за её пределы лучше опираться на физическую теорию.

    Source:

    гптчат

    Reply to ThomasHah

  12. Do you know that 87% of customers visit a business’s social media profiles before visiting a store or contacting them?

    Managing social media is time-consuming and a drain. Not only do you need to create posts, publish them, track the stats, and respond to comments, but you also need to ensure that your social media feed looks good across all channels.

    Don’t fret – just put us in charge! We’ll take care of all your social media needs. We’ll get you more likes, boost engagement and keep customers coming back for more.

    We manage the following platforms:

    -Instagram
    -Facebook
    -Pinterest 
    -Twitter 
    -LinkedIn 

    If you are interested in taking your social media presence to the next level, please feel free to reach me directly at https://cutt.ly/social-media-managr

    Best Regards,
    Elif A

    Reply to Elif

  13. Due to unprecedented demand, I have delayed the shutdown of active leads for another 2 weeks.
    I should have expected it, $99 for a 1.8 million Australian email list is insane value.

    You’ve seen it in action, haoxiang.org is part of it.
    This is the last opportunity to get the list, check out activeleads.com.au before it’s gone.

    To Your Success,
    Tom Parker | Active Leads

    Reply to Tom

  21. Hey

    The New Powerful LED Flashlight is The Perfect Flashlight For Any Situation!

    The 3,000 Lumens & Adjustable Zoom gives you the wide field of view and brightness other flashlights don’t have.

    50% OFF + Free Shipping! Get it Now: https://linterna.cc

    Kind Regards,

    Pat

    Reply to Pat

  28. Таможенное оформление товаров из Китая – ASIANCATALOG

    Китайские экспортеры отлично знают, что грузы в Россию поставляются несколькими способами, согласно достоверного таможенного оформления и неофициального ввоза, больше распространенной как карго. В чем разница между этими двумя методами ввоза и к тому же на какие подводные камни требуется сосредоточить внимание при экспорте грузов из Китая силами продавца.

    Законное таможенное оформление товаров из Китая – это таможенное оформление которое производиться по условиям с таможенным законодательством ЕАЭС и к тому же защищенной законодательством Российской Федерации.

    Неофициальное таможенное оформление (карго) содержит максимальные риски потери товара, не подкреплено законом и также не имеет правильных документов.

    Принимая во внимание то, что Российская Федерация уделяет характерное участие таможенному оформлению, жизненное пространство недостоверного таможенного оформления (карго) прекращается. Вместе с тем, в случае если товары из Китая прибудут на территорию России без проблем, грузополучатели встретятся с непростой ситуацией недостижимости последующей реализации, кроме всего прочего и сбыта товаров на значимых торговых площадках России. В связи с чем мы советуем участникам внешнеэкономической деятельности выбирать официальное таможенное оформление и не использовать серое таможенное оформление.

    В дополнение, в случае отправлении товара из Китая в основные города и рынки России надо придать внимание на задачи логистики.

    Специалисты по таможенному оформлению ASIANCATALOG обеспечивают поддержку малому и среднему бизнесу России при отгрузки товаров из Китая, выступая в лице участника ВЭД оказывают таможенное оформление товаров из Китая c выдачей официального пакета документов для свободной торговли на рынке и предоставляют услуги по таможенному оформлению китайских товаров на основании договора услуги таможенного оформления, при перевозке товаров из Китая под оплаченный внешнеэкономический контракт клиента.

    Таможенное оформление китайских товаров – это основной вид работ компании, содержащий ответственность и скорейшее осуществление таможенного оформления с оплатой таможенных сборов и пошлин. Мы предоставляем услуги таможенного оформления китайских товаров юридическим лицам а также физическим лицам, являющимися резидентами России и СНГ.

    Reply to voX

  34. IAE INVESTMENT FUND

    Do you require funding for your business, projects or ventures . The IAE financial investment group provides funding globally to suit your business needs.

    We are currently seeking to expand our investment portfolio ,providing financial capital for Corporate companies and businesses.

    Our portfolio covers Tech, construction, building, marine/ shipping,oil & gas, manufacturing, real estate, mining and more.

    Contact us and get the funding you need.

    Sheikh Muhammad Abu Al-Saud
    IAE financial investment group
    Email: investinformation@iaemangements.com
    Tel :+44 7449 066 073

    Reply to Sheikh

  36. I have a question. You just read this message right? That means you’re now a potential customer and I can do the same thing for your business. I can blast YOUR ad to 1 million websites just like I did to yours for just $98. More pricing plans are also available, contact me on Skype for details. Here’s my id : live:.cid.83c9da999a4f9f

    Reply to Kristine